KritiLabs has built the proprietary IMS framework for providing Managed Services in IoT including implementation, field support and service, technical & customer support as part of its ALS IoT platform. This services framework allows for meticulous execution and maintenance of large scale IoT deployments across multiple geographies. The services framework offers centralized dashboards and views thereby making coordination between multiple teams much easier and helping deliver superior customer value and satisfaction.
Managed Services for IoT
KritiLabs provides managed services for IoT
through its proprietary IMS Framework
implemented in the platform
Design & Configuration
IoT solutions are in the realm of unlimited possibilities. Every problem statement from the customer is analysed in detail for creating the perfect solution. The right combination of devices are identified taking into account the industry and the operating environment. The underlying asset is studied in detail to arrive at designs for installation of the solution. The right options are chosen for configuring the devices on the platform.
Installation & Deployment
Our proven planning and execution methodology for large scale device installations with least impact to existing operations. Our mobile implementation teams help us do installations in any geography which help our customers get the benefits of digital operations with minimal timelines. There is centralized tracking and reporting of implementation progress with Daily MIS reports and dashboards for on-time execution of large-scale projects.
Integration & Hosting
The platform can be integrated with any existing ERP or IT system in a secure mode so that all the business rules get dynamically generated and enforced. The highly scalable and load balanced server is hosted on the cloud with a GI Cloud (Meghraj) empanelled vendors. This ensures that there are absolute information security controls and resilience in the deployments with extensive scalability and availability.
Field Support & Service
The IMS Framework ensures for continuous monitoring of the devices by the server and generation of reports to the Field Support teams for device maintenance across geographies. The AI based algorithms ensure that all patterns are analysed. There are customized options of different support models that can be chosen based on the requirements. Field support and service locations are available across more than 120 towns and cities.
Technical & Customer Support
There is a 24 X 7 customer and technical support desk available for the solutions. There are multiple channels available including phones, mail and messages. There are multiple languages that are supported. There are customized options available of different support models that can be chosen based on the requirements. The support desk ensures that the users are able to easily operate the system.
Analytics & Reports
The analytics engine built into the platform ensures that information is readily accessible for making effective decisions. There are customizable reports that can be accessed or downloaded from the system. There are Daily MIS reports that are automatically sent by the system. There is a configurable user management system that allows for categorizations of reports depending on user-permission levels.